1. Make your webhook link
In Triplli, open Tickets and tap Lead sources. Tap Webhook link, then Make webhook link, and copy it. The same screen shows when a lead last came in, so you can see it working. The link is on every plan.
2. Point your tool at it
Every tool has the same two halves: a trigger, the place the lead appears (Facebook Lead Ads, Google Sheets, a website form), and an action that sends it on. The action is a POST request to your webhook link.
- Zapier. Add an action with Webhooks by Zapier, event POST. Paste your link as the URL, set the payload type to JSON, and add one data row per field below.
- Pabbly Connect. Add an action that sends an API request, method POST, payload JSON. Paste your link as the URL and map the fields below from the trigger.
- Make. Add the HTTP module's Make a request. Method POST, your link as the URL, body type JSON or form, and the fields below.
- Your website. Many form plugins can send each submission to a webhook (Elementor Pro's form has a Webhook action, for one). Name the fields as below and paste your link.
3. What to send
Send JSON or a plain form. Only the name is needed; send what you have.
| Field | What it is |
|---|---|
name | The customer's name. The only field Triplli needs. first_name and last_name work too. |
phone | Their number, with or without +91. Also read as mobile or whatsapp. |
email | Kept in the ticket's notes. |
city | Where they live. |
destination | Where they want to go. |
days | A number, like 5. |
start_date | Written as 2026-12-12. Any other way of writing it is kept as a note. |
adults | A number. |
notes | Anything they wrote. Also read as message, comments or remarks. |
lead_id | The tool's own id for the lead. If the same lead is sent twice, Triplli makes one ticket. |
Any other field is kept on the ticket under its own name. If your Facebook form asks "Hotel type" and the lead says "4 star", the ticket shows Hotel type: 4 star. Nothing the customer told you is dropped.
4. Send a test lead
Every tool has a test button. Use it, then open Home in Triplli: the lead is at the top under New enquiries, marked Webhook, and the bell counts it. On Standard and Pro it is also emailed to your agency's address. Delete the test ticket when you have seen it.
If the test fails, the tool shows the answer Triplli sent:
| Answer | What it means |
|---|---|
| 404 | The link is switched off, was replaced with a new one, or was copied wrong. Copy it again from Lead sources. |
| 400 | No name came through. Check which field the name is mapped to. |
| 429 | More than 300 leads reached the link today. Check the automation is not looping. |
What happens to each lead
Each lead is a ticket from the start, the same as one you typed: open it, build the days, price it and send the estimate. If the phone number is already on an earlier ticket, the ticket says so, so a repeat customer is recognised. Triplli never messages the customer; you reply. See leads and tickets in Triplli.
